Shipping policy

Jackson and Callie’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2 business days.

Shipments or deliveries may occur on weekends or holidays, depending on the schedule of the shipping company we utilize (UPS and USPS). If we experience a high influx of orders or delays in shipping, you will be notified via email. We will provide an updated estimate for the package's delivery date. 

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.*


UPS Ground - Est. Delivery Time: 3-5 business days Est. Cost: $8.95

UPS 3 Day Select - Est Delivery Time: 3 business days Est. Cost: $12.95

UPS 2nd Day Air - Est. Delivery Time: 2 business days Est Cost: $18.95

*These estimates may change if there are shipping delays, holidays, or problems outside of our control.


Shipment confirmation and order tracking

Once we have packed and shipped your order, you will receive an email with your shipment confirmation and tracking number.

Customs, duties, and taxes

Jackson and Callie is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Customize the following: Jackson and Callie is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy
Add information on what countries you ship to outside your home country.

For more information, email us at info@jacksonandcallie.com.